As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is to follow SOP of Customer Service with related internal departments and direct customer/overseas agents in order to make sure all goods are well shipped as client’s requirements. We expect the candidate to be proactive and have a "get it done"
spirit.
Responsibilities
- 1. To handle direct customer/oversea agents inquiries and export services request through cargo system, e-mail and phone.
- 2. Be responsible to handle the export shipment (air/sea/train) with freight collect and prepaid.
- 3. To handle and resolve direct customer/oversea agents complains.
- 4. Strictly follow cargo system SOP to update system with shipment details and new account application on time, including basic data management (if needed).
- 5. Be responsible to maintain reasonable margin of regular client shipments .
- 6. Produce accurate report to overseas offices and related Dept. Ensure relative regular reports are done according to standard operation procedures such as KPI report (if required).
- 7. Other tasks assigned by Manager.
Must Have
- 1. At least 3 years’ experience in foreign freight-forwarder company as oversea agent customer service.
- 2. Must have freight-forwarding knowledge on both sea freight export and air freight export.
- 3. College education background.
- 4. Good English ability (oral and written) with CET-4 certificate.
- 5. Good at computer literary.
- 6. Open-minded, proactive, energetic with high responsibility.
- 7. Efficient and clear communication skill and a good team worker.
- 8. Be in good health and no infectious disease
- 9. Can archive monthly attendance rate at 85% in probation period
Nice to have
- 1. Knowledge on train, truck and courier export shipments is plus. Experience with USA&CA nominated shipments are highly preferred.
- 2. French language ability.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
